HILLS IRRIGATION WEBSITE TERMS & CONDITIONS

Hills Irrigation offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the “Web site”), to you, the user, conditional on your acceptance of all of the terms, conditions, policies and notices stated here. Hills Irrigation reserves the right to make changes to these Terms and Conditions at any time by posting the changed Terms and Conditions in this location.

Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by Hills Irrigation.

The term ‘Hills Irrigation.com.au’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Pricing and Product Information

Hills Irrigation reserves the right to amend any pricing or product information errors displayed due to human error, computer malfunction or other reason. Hills Irrigation may exercise its right to cancel the order in the event of a pricing error.

For orders placed over the phone, a credit card surcharge may occur.

Warranties

Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither Hills Irrigation nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of Hills Irrigation.

Hills Irrigation reserves the right to change or discontinue at any time any aspect or feature of the Web site.

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Indemnification

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright

Except for material in the public domain under Australia copyright law, all material contained on the Web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by Australia and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner.

None of the material contained on Hills Irrigation may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of Hills Irrigation. Violation of this provision may result in severe civil and criminal penalties.

RETURNS & REFUNDS POLICY

Thanks for shopping at Hills Irrigation online!

If you are not entirely satisfied with your purchase, or there is a fault with the item, we will endeavour to help you as quickly and efficiently as possible.

Returns and Warranties

You, the purchaser, have five (5) business days to return an unwanted or incorrectly purchased item from the date that you received it.

If you have ordered a non-stocked item incorrectly, there will be a Returns and Restocking Fee that will be determined by management at the time of the claim request.

The Returns and Restocking Fee can range from 20% to 100%.

The refunded amount is the cost of the item, minus the percentage (%) of the Returns and Restocking Fee. ( eg: $100 item, minus 20% ($20) = refund of $80)

In the event that a 100% Returns and Restocking Fee is applied, you, the purchaser, may wish to keep the product.

To be eligible for a return, your item must be in the same condition that you received it.

Your item must be in the original packaging with no damage to the packaging.

Your item must have the receipt or proof of purchase.

If your item is returned due to a warranty claim, the item will be – at our nominated premises – inspected, tested and in certain circumstances, returned to the supplier at our expense for further testing.

If your warranty claim is deemed to be valid, we will issue you either a new product or a similar product as advised by the supplier and/or manufacturer.

If your warranty claim is rejected, we will keep the item at our premises and notify you immediately.

All manufacturers warranties, guarantees and indemnities are passed on to the purchaser at point of sale.

Refunds

A refund, will be provided in the circumstances of a major fault. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your item is approved for a refund, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 30 days, depending on your card issuer’s policies.

Shipping & Pick Ups

We aim to dispatch orders from our premises within 2-3 working days. If any item is not in stock it may take a few days to receive from our suppliers. Please advise our staff by phone or email if your order is urgent and we will send out all in-stock items as soon as possible if practical, followed by items on back order when they arrive in store or the supplier stock is replenished. If the delivery time exceeds 1 week due to circumstances beyond our control, we will advise you as soon as possible. If you have a special need for a large quantity of a specific item, please email your request to: sales@hillsirrigation.com.au so that we can confirm stock levels with our suppliers.

We will advise you when your order is ready for collection. Please allow 3-4 Business days.

Contact Us

If you have any questions or concerns on how to return your item to us, please call us Monday to Friday on (02) 9659 9659 or email to: sales@hillsirrigation.com.au