FREE DELIVERY ON ORDERS OVER $99 (NON-BULKY ITEMS ONLY)
Artists with Water TM

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1300 984 536

Australia’s leading online irrigation parts supplier to professionals and gardeners

1300 984 536

FAQS

Can I do a Phone Order?

Yes, you can if you are having difficulties, but we prefer orders process through our online system as we can track all orders and provide shipping updates.

How is freight calculated for online orders?

For online orders, FREE DELIVERY Australia-wide applies to orders over $99 (excluding pick-up only items). You can also click ‘Pick up from Store’ option.

For orders where free delivery doesn’t apply, we will provide a freight estimate prior to the order being confirmed.

Please note that some bulky items may not be able to be shipped due to excessive freight costs.

Why do in-store prices sometimes differ from online-store prices?

In-store prices may differ from online prices due to special service requirements associated with in-store purchases.

You can choose to buy online and pick up products in store by clicking ‘Pick up from Store’ as you purchase your products online.

What payment methods do you accept?

We accept a variety of payment methods on our online store, including AMEX, Visa, Mastercard, Paypal, HUMM and Bank Deposit.

How can I track my order?

Once your order has been shipped, you will receive a notification via email with a link to track your order from Australia Post.

How can I contact your store?

We are available 5 days a week via freephone on 1300 984 536, or between Monday and Friday via Live Chat or Email using the enquiry form on the Contact Us page.

Do you provide a design and installation service for irrigation systems?

We can design your system at no extra charge! – speak to us about this.

Just contact us on 1300 984 536, and we can allocate an irrigation designer to your project who will run you through the details from start to finish.

We do provide an installation service. Speak to us about this anytime.

Can you help with warranty claims for my pump or filter?

Visit our Warranty & Returns Policy for more information.

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